Professional Services
When every client conversation matters.
Give client-facing teams structured call handling, clear visibility and the tools to manage conversations professionally across the business.
ONIX UC
Business Communication Built for Modern Operations
One UC proposition. Built around the level of communication your business actually needs. From integrated voice and messaging within iX to advanced unified communications for more complex environments, ONIX UC brings calling, messaging and customer communication together without forcing every business into the same solution.
WHAT IS ONIX UC
One Connected Environment for Business Communication
ONIX UC brings voice, messaging and unified communications together around how your business operates - from customer conversations and everyday calling through to more sophisticated communication, collaboration and call handling.
ONIX UC is configured around the level of communication capability the business needs - using integrated iX capability where it fits, or Advanced UC where greater sophistication is required.
Calling & Voice
Make and receive calls across local, national, international and mobile numbers, with call recording and intelligent handling where required.
Messaging
Connect customer conversations through SMS and WhatsApp alongside voice communication.
AI-Enabled Insight
Use transcription, sentiment analysis, keyword alerts and communication intelligence to gain greater visibility from customer conversations.
Call Handling
Route and manage calls around teams, departments, locations and availability - from straightforward call flows through to more sophisticated requirements.
Unified Working
Support presence, mobility, team collaboration and communication across office, remote and multi-site environments.
Connected Customer Journey
Where ONIX UC is integrated with iX, communication can sit directly alongside customer records, sales activity and wider customer journey.
HOW ONIX UC IS DELIVERED
One Proposition — Two Ways to Deliver It
ONIX UC can sit directly within iX where calling, messaging and customer communication need to be part of the wider sales journey, or it can be delivered through our advanced UC platform where the business needs more sophisticated communication, collaboration and call handling.
Integrated with iX
Designed for businesses that want communication connected directly to customer records, sales activity and the wider customer journey. Typical capability includes calling, numbers, call recording and transcription, SMS, WhatsApp and straightforward call handling.
Advanced UC
Designed for businesses with more complex requirements across users, teams and locations. This is where ONIX UC can provide more sophisticated call handling, presence, collaboration, richer user functionality and greater control across multi-user or multi-site environments.
In both cases, the objective is the same: communication that supports how the business actually needs to operate.
WHY ONIX UC
Built Around How Your Business Communicates
ONIX UC is not about forcing every business into the same communication setup. It is about applying the right level of capability around how your people, teams and customers actually need to connect.
FLEXIBLE BY DESIGN
Start with capability you need today and extend as users, locations and communication requirements evolve.
CLEARER CONTROL
Gain better visibility over calls, users, conversations and how communication is handled across business.
BUILT FOR MODERN WORKING
Support office, remote and multi-site teams with communication that works across different ways of working.
PRACTICAL TO DEPLOY
Use integrated iX capability where it fits, or Advanced UC where greater depth is needed - without overcomplicating requirement.
WHERE ONIX UC FITS
Different Businesses — Different Communication Demands
The way a business communicates depends on its customers, teams, locations and working environment. ONIX UC can be configured around those different requirements without forcing every organisation into the same setup.
Education
When calls need to reach the right people quickly.
Support reception, administration and wider teams with reliable inbound communication, clear routing and better control over how calls are handled.
Hospitality
When the customer experience starts with the call.
Help front-of-house, reservations and management teams handle enquiries consistently and make sure customers reach the right person without unnecessary friction.
Healthcare
When communication needs greater control.
Support sensitive environments with structured call handling, recording and clearer oversight of how customer and patient communication is managed.
Multi-Site Businesses
When teams and locations need to work as one.
Bring communication across offices, branches and remote teams into a more connected environment, with greater control over how calls move across the organisation.
Not Just a Phone System
Communication built around the organisation.
ONIX UC goes beyond making and receiving calls. It brings together voice, messaging, collaboration, insight and call handling around how the organisation actually needs to communicate.
ONIX UC + iX
Every Conversation Connected to the Sales Journey
When ONIX UC connects with iX, calls, messages and customer conversations become part of the wider sales process - not a separate system sitting alongside it.
That gives teams a clearer view of who has spoken to the customer, what happened, where the opportunity sits and what needs to happen next.
iX
Structures and automates the sales journey.
ONIX UC
Connects the conversations that move it forward.
Together, they create a joined-up customer journey with fewer gaps, better visibility and clearer next actions.