ONIX UC
Licences, Infrastructure & Tier Detail
Everything you need to understand ONIX UC — from licence comparison and platform infrastructure to a full breakdown of every tier.
Licence Tiers
Compare ONIX UC Licences
Choose the right level of communication capability for your organisation today, with a clear path to scale as requirements develop.
← Scroll to see all tiers →
| Feature | Foundation | Core | Edge | Summit | Pinnacle |
|---|---|---|---|---|---|
| Incoming call functionality | |||||
| Direct Dial In (DDI) | |||||
| Interactive Voice Response (IVR) | |||||
| Hunt Groups | |||||
| Fax and Voicemail | |||||
| 30-Day Call Recording | |||||
| Web App | |||||
| 2,000 Minute Call Bundle | |||||
| Advanced Analytics | |||||
| Reporting | |||||
| Unlimited Wallboards | |||||
| Business Insights | |||||
| User Insights | |||||
| Wrap-Up Codes | |||||
| Live Call Queues | |||||
| Unlimited Call Recording | |||||
| Stop/Start PCI Call Recording | |||||
| Microsoft Teams Integration | |||||
| Speech-to-Text Transcription | |||||
| AI Call Insight | |||||
| Sentiment Scoring | |||||
| Sensitive Information Reporting | |||||
| Keyword Search | |||||
| Automated Alerts |
Platform Infrastructure
Built on Resilient Communication Infrastructure
ONIX UC is supported by a geographically distributed network designed for reliability, continuity and platform performance.
Business communication needs to be dependable. ONIX UC is supported by a geographically distributed network with infrastructure across the United Kingdom, Netherlands and Singapore.
The platform includes voice services, databases, monitoring, platform web interfaces, platform APIs, transcription services and administration capability.
ONIX UC is designed to provide a stable foundation for business communication, helping organisations operate with greater confidence, visibility and control.
United Kingdom
Primary infrastructure node supporting UK business communication.
Netherlands
European infrastructure node supporting continuity and platform performance.
Singapore
Asia-Pacific infrastructure node for regional resilience.
Platform Services
What the Infrastructure Supports
Voice Services
Business voice capability supported through a structured platform environment.
Platform Web Interfaces
User and administration access through web-based platform interfaces.
Platform APIs
Connectivity and extensibility through platform API capability.
Monitoring
Operational monitoring to support performance and continuity.
Transcription Services
Speech-to-text and communication intelligence capability for advanced licence tiers.
Data and Databases
Database infrastructure supporting platform operation and service delivery.
Reliable Business Calling Starts Here
About This Licence
Essential Communication, Without Complexity
ONIX Foundation provides a practical starting point for organisations that need reliable incoming call capability without unnecessary complexity.
It is designed for environments where communication needs are simple, but reliability and professional call handling still matter.
Key Benefits
- Reliable incoming call handling
- Professional communication setup
- Simple deployment
- Low complexity
- Clear path to upgrade as requirements develop
Ideal For
Who Uses ONIX Foundation
Professional Business Telephony
About This Licence
Reliable, Multifunctional Communication
ONIX Core is designed for organisations that need a reliable and multifunctional communication solution.
It provides the essential tools required to manage business calling, structure inbound communication and support day-to-day operational control.
ONIX Core helps businesses improve call handling, customer experience and communication consistency through one structured platform.
What's Included
- Direct Dial In (DDI)
- Interactive Voice Response (IVR)
- Hunt Groups
- Fax and Voicemail
- 30-Day Call Recording
- Web App
- 2,000 Minute Call Bundle
Understand Every Conversation
About This Licence
Communication Visibility at Every Level
ONIX Edge builds on Core by adding the tools needed to see what is happening across communication activity.
It is designed for organisations that want to manage performance, understand call patterns, monitor activity and improve operational visibility. ONIX Edge turns call activity into measurable operational intelligence, helping teams manage performance with greater clarity and control.
Includes Everything in Core
- Direct Dial In (DDI)
- Interactive Voice Response (IVR)
- Hunt Groups
- Fax and Voicemail
- 30-Day Call Recording
- Web App
- 2,000 Minute Call Bundle
Edge Adds
- Advanced Analytics
- Reporting
- Unlimited Wallboards
- Business Insights
- User Insights
- Wrap-Up Codes
- Live Call Queues
- Unlimited Call Recording
Built for Compliance and Collaboration
About This Licence
Compliance Controls and Integrated Collaboration
ONIX Summit is designed for organisations that need stronger compliance controls and a more integrated communication environment.
It builds on Core and Edge by adding PCI-focused recording functionality and Microsoft Teams integration, helping teams collaborate while maintaining control of business communication.
ONIX Summit supports regulated or sensitive communication environments while helping organisations connect voice into the tools their teams already use.
Includes Everything in Core and Edge
- Direct Dial In (DDI)
- Interactive Voice Response (IVR)
- Hunt Groups
- Fax and Voicemail
- 30-Day Call Recording
- Web App
- 2,000 Minute Call Bundle
- Advanced Analytics
- Reporting
- Unlimited Wallboards
- Business Insights
- User Insights
- Wrap-Up Codes
- Live Call Queues
- Unlimited Call Recording
Summit Adds
- Stop/Start PCI Call Recording
- Microsoft Teams Integration
AI-Enabled Communication Intelligence
About This Licence
Full Platform Capability with Communication Insight
ONIX Pinnacle brings together the full ONIX UC capability with AI-enabled communication insight.
It is designed for organisations that want to understand more than call volumes and durations. Pinnacle helps surface the meaning, sentiment and context within conversations, supporting better oversight and more informed decision-making.
ONIX Pinnacle helps organisations review customer conversations, identify patterns, monitor risk and improve communication performance through structured insight.
Important
AI within ONIX Pinnacle supports communication visibility and structured review. It is an operational support tool — not a replacement for human judgement or management.
Includes All Previous Tiers
- Direct Dial In (DDI)
- Interactive Voice Response (IVR)
- Hunt Groups
- Fax and Voicemail
- 30-Day Call Recording
- Web App
- 2,000 Minute Call Bundle
- Advanced Analytics
- Reporting
- Unlimited Wallboards
- Business Insights
- User Insights
- Wrap-Up Codes
- Live Call Queues
- Unlimited Call Recording
- Stop/Start PCI Call Recording
- Microsoft Teams Integration
Pinnacle Adds
- Speech-to-Text Call Transcription
- AI and Machine Learning Call Insight
- Intelligent Analytics
- Sentiment Scoring and Weighting
- Sensitive Customer Information Reporting
- Keyword Search
- Automated Alerts