AI Agents Built Around the Customer Journey
AI supports execution across the wider ONIX environment. ONIX AI brings that capability into six focused Agents, each designed to support a specific point in sales and customer engagement. From responding to new enquiries and following up opportunities to re-engaging existing contacts and handling out-of-hours conversations, each Agent provides a proven starting point and is configured around your business, processes and customer journey.
18K+
Businesses trained
£500K+
Generated for clients
200K+
Leads reactivated
Worldwide
Based & operated
WHY ONIX AI
AI That Keeps the Customer Journey Moving
The value of AI is not in adding more technology. It is in making sure the right activity happens at the right time - quickly, consistently and without unnecessary manual effort. ONIX AI Agents are built around the points in the customer journey where delays, missed follow-up and inconsistent engagement can cost opportunities.
RESPOND WHILE INTEREST IS HIGH
Engage new enquiries quickly, before attention moves elsewhere.
KEEP FOLLOW-UP MOVING
Make sure defined follow-up happens consistently without relying on individual memory.
EXTEND THE WORKING DAY
Support customer engagement outside normal working hours where journey requires it.
REMOVE REPEATABLE MANUAL WORK
Use AI to handle routine engagement so people can focus on conversations, decisions and relationships that need them.
STAY CONNECTED TO THE SALES JOURNEY
Each Agent works within a defined process; activity and outcomes feed back into the wider ONIX environment.
ONIX AI AGENTS
Six Focused AI Agents
Each built around a specific point in the customer journey and configured around how your business needs it to work.
Database Reactivation
Pull Revenue From Leads You've Already Paid For
Your database contains thousands of contacts who enquired and never converted. ONIX AI strikes up natural, conversational follow-up — turning cold contacts into booked appointments without any manual effort.
Upload your dormant lead list — no technical setup required.
AI sends personalised, conversational messages to every contact.
Interested leads are automatically qualified and booked into your diary.
41%
Average reply rate
£500K+
Generated for clients
7 days
To first results
Reactivation Agent
AI engaging dormant leads
41%
Avg Reply Rate
£500K+
Generated
7 Days
To First Results
Speed to Lead
The First Business to Respond Wins
Every new enquiry — from your website, Facebook, Google, or any source — is contacted by AI in under 60 seconds, around the clock. You're always first to the conversation, even when your team is busy.
AI monitors every lead source simultaneously — web, ads, social.
A personalised message is sent before a competitor sees the notification.
Lead is qualified and booked straight into your calendar automatically.
<60s
Response time
3×
More conversions
24/7
Always on
Speed to Lead
New lead detected — responding now
New enquiry: James Mitchell
Source: Facebook Ad · Interested in: Home Renovation
Out of Hours
Stop Losing Evening and Weekend Leads to Silence
40% of enquiries arrive outside working hours. ONIX AI qualifies and books them while you're offline — so your diary is already full before the week starts.
Lead arrives on an evening, weekend, or bank holiday.
AI qualifies, nurtures, and handles objections instantly.
Appointment booked for next working day. You wake up to a full diary.
40%
Leads arrive after hours
£28K
Booked in first month
0
Missed enquiries
Out of Hours Agent
Never miss an evening enquiry
12
Leads tonight
9
Replied to
5
Booked
Review Agent
Your Reputation Managed Automatically
ONIX AI monitors and responds to every social profile review in your brand voice — 5-star and 1-star alike — turning your review profile into a trust-building machine with zero manual admin.
A new review lands on one of your social profiles — AI monitors every one.
AI crafts a personalised reply that references the review specifically.
Negative reviews handled professionally to protect your reputation.
100%
Reviews responded to
4.9★
Average client rating
0 hrs
Management time
Review Agent
Auto-responding in your brand voice
Voice AI
Intelligent Inbound Call Handling, Always On
ONIX Voice AI handles inbound calls and appointment scheduling — acting as an always-on extension of your team. Enquiries are answered, qualified, and booked even when your staff can't pick up.
Inbound call is received — day, night, weekend.
AI answers naturally, qualifies the caller, and handles the conversation.
Appointment booked directly into your calendar without human involvement.
24/7
Call coverage
0
Missed call opportunities
100%
Calls handled
Voice AI
Intelligent inbound call handling, always on
Caller: Unknown · Inbound · 8:52 PM
Recover
No Opportunity Slips Through the Cracks
Missed calls, abandoned enquiries, incomplete forms — ONIX AI systematically follows up on every dropped opportunity so that potential revenue is recovered rather than lost.
System detects a missed call, abandoned form, or stalled conversation.
AI initiates a follow-up in the right channel at the right time.
Opportunity re-enters the pipeline and is progressed automatically.
200K+
Leads reactivated
536%
Conversion uplift (case study)
Auto
Zero manual effort
Recover Agent
Re-engaging missed opportunities
📞 Missed call — recovery triggered
James R. · Called 4 mins ago · New enquiry
ONIX AI + iX
AI Works Better When the Journey Is Structured
iX provides the sales automation structure - capturing activity, managing opportunities, triggering workflows and keeping the customer journey organised.
ONIX AI Agents work within that structure, handling defined response, follow-up and engagement at the points where AI can improve speed and consistency.
iX
Structures and automates the sales journey.
ONIX AI
Executes defined engagement within that journey.
Together, they create a connected process where activity can move forward while remaining visible, controlled and aligned to the wider sales system.